TY  - BOOK
AU  - Bly, Robert W.
TI  - The Encyclopedia of Business Letters, Faxes, and E- Mail :Features Hundreds of Model Letters, Faxes, and E- Mail to Give Your Business Writing the Attention it Deserves /Robert W Bly, Regina Anne Kell
SN  - 13: 9781601630292
U1  - REF 
PY  - 2009///
CY  - znew Jersey
PB  - The Career Press
ER  -