000			00455nam a2200145Ia 4500
008			220201s2009 xx 000 0 eng d
082			_a025.5CAS
100			_aCassell, Kay Ann.
245		0	_aReference and Information Services in the 21st Century :An Introduction /Kay Ann Cassell and Urma Hiremath.
250			_a2nd ed.
260			_aLondon _bNeal-Schuman _c2009
300			_axvii, 461p.; 23cm.
650			_aInformation service.
942			_2ddc _cMON
999			_c17129 _d17129