000 00382nam a2200121Ia 4500
008 220201s2010 xx 000 0 eng d
020 _a9780521124737
082 _a428.24LOC
100 _aLockwood, Jane.
245 0 _aCourse Book Contact Us! :Call Center English Skills /Jane Lockwood, Hayley McCarthy.
260 _aCambridge
_bCambridge University Press
_c2010
942 _2ddc
_cMON
999 _c19476
_d19476